Frequently Asked Questions
Everything you need to know about your Ludovic de Saint Sernin experience.
What are your international shipping options?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3-5 business days for Europe and 5-7 business days for the rest of the world. All shipments are tracked and insured.
How do I determine my size in your collections?
Our pieces are designed with a specific aesthetic in mind, often featuring adjustable elements like eyelet lacing. Please refer to our detailed Size Guide on each product page for specific measurements and fit recommendations.
What is your return policy?
We accept returns on unworn items with all original tags and packaging intact within 14 days of delivery. Please note that certain delicate items or made-to-order pieces may be subject to specific return conditions.
Are duties and taxes included in the price?
For orders within the European Union, VAT is included. For international orders outside the EU, customers are responsible for any import duties and local taxes incurred upon entry into the destination country.
How should I care for my leather and crystal pieces?
Our signature leather and crystal-embellished items require specialized care. We recommend professional leather cleaning only and avoiding direct contact with perfumes or abrasive surfaces to maintain the integrity of the craftsmanship.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, orders are processed quickly. You may request a cancellation within 1 hour of placement. After this window, we are unable to guarantee modifications, but you may return the item once received.